Solved eng301 2010

FINALTERM EXAMINATION

Spring 2010

ENG301- Business Communication (Session - 1)

Ref No:

Time: 90 min

Marks: 55

Question No: 1 ( Marks: 1 ) - Please choose one

Even the salutation and the complementary close have no punctuation in:

► Open punctuation

► Standard punctuation

► Close punctuation

► Long punctuation

Question No: 2 ( Marks: 1 ) - Please choose one

What is CD-Rom database?

► It is used to put information in a form that is easy to digest

► It is used to play computer disk

► It is a tool used during the high level meetings

► It is a tool to download songs

Question No: 3 ( Marks: 1 ) - Please choose one

A message of congratulation or commendation is much like the message of:

► Condolence

► Appreciation

► Refusal

► Acceptance

Question No: 4 ( Marks: 1 ) - Please choose one

A letter that completes a valid contract between a buyer and a seller is called:

► An order letter

► An acknowledgement letter page 84

► An inquiry letter

► A sales letter

Question No: 5 ( Marks: 1 ) - Please choose one

Unsolicited letters are written on ADIA plan which is --------- step approach.

► five

► two

► four 161 page

► one

Question No: 6 ( Marks: 1 ) - Please choose one

------------------- reports are usually short messages with natural, casual use of language.

► Conference

► Periodic

► Informal page 124

► Formal

Question No: 7 ( Marks: 1 ) - Please choose one

-----------------is often used when sending information to a reader outside your organization.

► Letter page 127

► Memo

► Minutes

► Application

Question No: 8 ( Marks: 1 ) - Please choose one

For a good communicator, it is important to predict how the customer will respond and this aspect is called:

► Perception

► Perfection

► Personality

► Practice

: Perception: They are able to predict how you will receive their message

Question No: 9 ( Marks: 1 ) - Please choose one

There are ---------------- negotiation strategies.

► Two

► Three

► Four page 186

► Five

win-win

win-lose

lose-win

lose-lose

Question No: 10 ( Marks: 1 ) - Please choose one

How many types of power are in negotiation?

► Five page 188

► Seven

► Six

► Four

Expert

Referent

Coercieve

Reward

Consutalncy

Question No: 11 ( Marks: 1 ) - Please choose one

Which is an active process of receiving aural stimulus?

► Listening page 192

► Thinking

► Talking

► Silence

Question No: 12 ( Marks: 1 ) - Please choose one

According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?

► First 30 seconds

► 60 to 90 seconds

► 30 to 60 seconds page 172

► 40 to 50 seconds

Psychologists say that 50 percent of an interview’s

decision is made within the first 30 to 60 seconds

Question No: 13 ( Marks: 1 ) - Please choose one

Which one of the subjects is not the part of communication?

► Semantics (the study of word choice)

► Linguistics (the study of language)

► Rhetoric (the study of writing and speaking effectively)

► Geology

Question No: 14 ( Marks: 1 ) - Please choose one

AGM stands for:

► A Great MeetingAnnual

► Annual General Meeting

► All Group Members

► Annual body of members

Question No: 15 ( Marks: 1 ) - Please choose one

Claim letter is also called:

► Complaint letter

► Adjustment letter

► Credit refusing letter

► Collection letter

page 90

Their complaints should not be called complaint letters, because complaint connotes irritation, unpleasantness,

negativism, and even anger. Using a word with such negative connotations could lead to a bad attitude toward

customers. Letters about such complaints should be called claim letters.

Question No: 16 ( Marks: 1 ) - Please choose one

Complaint letter should be called----------------.

► persuasive letter

► claim letter

► inquiry letter

► sales letter

Question No: 17 ( Marks: 1 ) - Please choose one

There are ------------- types of job letters

► two

► three

► four

► five

Question No: 18 ( Marks: 1 ) - Please choose one

Which tests do provide quantitative information about a candidate’s skills, attitudes, and habits?

► Written tests

► Pre-employment tests

► Oral tests

► General tests

Pre-employment tests attempt to provide objective, quantitative information about a candidate’s

skills, attitudes, and habits.

Question No: 19 ( Marks: 1 ) - Please choose one

A person has to follow three steps for an oral presentation which are: 1. planning your presentation, 2. ------------------ your presentation, 3. completing your presentation.

► learning

► speaking

► writing

► listening

1. Planning your presentation

2. Writing your presentation

3. Completing your presentation

Question No: 20 ( Marks: 1 ) - Please choose one

In APA format, if you are directly quoting something in your research paper from another work, you will need to include the author's last name, year of publication, and the ----------------- for the reference.

► author’s birth date

► page number

► name of book

► title page

When using APA format, follow the author-date method of in-text citation. This means that the

author's last name and the year of publication for the source should appear in the text, E.g., (Jones, 1998),

and a complete reference should appear in the reference list at the end of the paper.

Question No: 21 ( Marks: 2 )

Write a note on negotiation in an interview process.

Question No: 22 ( Marks: 2 )

Write a brief note on Quasi-Experimental Research.

Quasi-Experimental Research

A quasi-experimental design is one that follows the general procedures of experimental research,without the use of control group or without random assignment, since random assignment or the use of control groups is often not feasible in educational settings.

Question No: 23 ( Marks: 2 )

What do AGM and BATNA stand for?

Question No: 24 ( Marks: 3 )

Write a note on body language, voice quality and visual aids during the presentation.

Body Language: Stand rather than sit when you are delivering your presentation and try to be

aware of any repetitive hand gestures or awkward mannerisms that might irritate your audience.

Voice Quality: You must be clearly audible at all times – don’t let your voice drop at the end of

sentences. If you vary your intonation, your voice will be more interesting to listen to and you will be able to

make your points more effectively.

Visual aids: You your visual aids confidently, making sure you allow your audience time to absorb

information from flipcharts and transparencies.

Question No: 25 ( Marks: 3 )

Write a note on thinking stage in a research.

Be inclusive with your thinking.

Don't try to eliminate ideas too quickly.

Build on your ideas and see how many different research projects you can identify.

Try and be creative.

Write down your ideas.

This will allow you to revisit an idea later on.

Or, you can modify and change an idea.

write your ideas they tend to be in a continual state of change

Good feeling to sit down and scan the many ideas

Try not to be overly influenced at this time by what you feel others expect from you (your

colleagues, your profession, your academic department, etc.).

• You have a much better chance of selecting a topic that will be really of interest to you if it is your

topic. .

Don't begin your thinking by assuming that your research will draw international attention to you!!

Instead, be realistic in setting your goal.

• Make sure your expectations are tempered by:

• The realization that you are fulfilling an academic requirement,

Be realistic about the time that you're willing to commit to your research project. If it's a 10 year

project that you're thinking about admit it

• Create a draft of a timeline. the next item)

• put a start and a finish time for each.

• Post your timeline in a conspicuous place (above your computer monitor?) so that it continually

reminds you how you're doing.

• Periodically update your timeline with new dates as needed.

• If you're going to ask for a leave of absence from your job while you're working on your research

this isn't a good time to do it. Chances are you can do the "thinking about it" stage without a leave of

absence.

Question No: 26 ( Marks: 3 )

What are the qualities of a good market report?

Qualities Of A Good Market Report

A person writing a Market Report should have a comprehensive knowledge of the matter that has

to be reported. He must always keep in mind the following points.

1. Normally a Market Report is not personal. It should be written using third person and the past

tense.

2. It should be easy so that general readers can understand the technical terms used in the report.

3. There should be a good analysis of changes of prices and demand and supply relationship.

4. Words should be used economically. Unnecessary details must be avoided. It should not be so

short that misses the essential information.

5. Market Report should be based upon the facts. Events should be written in the minute details. Any writer of Market Report should be unbiased while concluding his report.

Question No: 27 ( Marks: 5 )

Write a note on minutes of formal meetings.

Ans:

Minutes of meetings that follow parliamentary procedure are somewhat different in form from the informal minutes illustrated here. Formal minutes do not include discussions. Only motions, resolutions, committee assignments and reports, and other specific accomplishments are included. Topical headings are used for easy reference and how the recorder has briefly summarized a speaker’s remarks. Note, too, that motions should be worded specifically followed by the name of the person who made the motion and the name of the seconded.

Resolutions to express sympathy, appreciation, congratulations, and the like are often passed at formal meetings.

The paragraphs giving the reasons for the resolution are introduced by the word WHEREAS (followed by a comma) and that the paragraphs stating the action to be taken are introduced by the word RESOLVED (also followed by a comma).

Time & Place: The regular monthly meeting of the Historical-Commercial Club of Lahore was called to order by the president, Naeem Ahmad, on Friday, February 8, 2006, at 2 pm in the Jinnah room of the Plaza Hotel

Question No: 28 ( Marks: 5 )

What are the advantages of ‘electronic media’ in the new business world and how does it help in effective communication?

Ans:

Advantage of electronic Media

Communicating is a key requirement for any successful business and everyone trying to develop a striving career. But communication is not as simple as speaking a few words. In business, you need to consider carefully how to communicate to your target audience.

electronic media such as email into this category. The key advantage of written communication is that you have a written record of what was communicated, when and to whom. It does not leave any doubt about what was agreed and therefore forms the basis of organizational communication.
Electronic media (or storage devices) are of different types based on technique used for storing information. e.g. Flash memory based, Optical Storage (DVD, CD) or more traditional magnetic storage devices (floppy discs/storage tapes/hard disks)

There is many ways of electronic communication but email offers speed, low cost, increased access to other employees, portability, and convenience (not just overcoming time-zone problems but carrying a message to many receivers in one time). It’s best for communicating brief, noncomplex information that is time sensitive, but its effectiveness depends on user skill. Because the turnaround time can be quite fast, email tends to be more conversational than traditional paper-based media.

Question No: 29 ( Marks: 5 )

In extemporaneous method of oral presentation how does the presenter conduct his presentation?

Ans:

Presentation

This action of communication in which one speaker is doing most of the sending and a number of

listeners are doing most of the receiving is known as oral presentation

Extemporaneous of oral presentation

In this method the delivery is very carefully planned and practiced and speaker, makes a presentation with the help of an outline, note cards, or visual aid. It is very popular and effective method of delivering a speech. In this way the speaker can glance at his notes, keep eye contact and speak in a natural, conversational tone. Reading In this method the whole presentation is read aloud. It helps a speaker when the presentation has technical or complex topic. If you choose to read your speech, practice enough so that you can still have eye contact with your audience, otherwise, your speech may become boring.

For reading, some speakers use a page style similar to a TV script, leaving a left margin of about one-third of the page. In that wide margin are pronunciation aids or suggestions as to where to look in an audience.

Question No: 30 ( Marks: 5 )

Describe the various personal styles in negotiation.

Ans:

Personal Styles in Negotiation

• Whenever people come together to negotiate, they bring their own personal styles, and these affect

the way they communicate and handle the conflict.

• Self-denying;

• people difficult to negotiate, are introverted and reticent with information(feedback),hide their their feelings

• Self-protecting:

• People use divisionary tactics,discussing other people or side tracking to other issues hide their true

feelings

• Self-exposing:,

• People wish to be centre of attention, demand this attention by speaking loudly,speak over other

use attention-seeking body movement or by ignoring feedback and other’s view

• Self-bargaining:

• People show feeling if you show yours.wait until you lead them in negotiation open up when others

initiate the process

• Self-actualizing:

• People ideal negotiators , want information and feedback from others, present information

constructively to aid the negotiation process, achieve goal without conflict(berriers)