eng301 sloved paper 3

Question No: 1 ( Marks: 1 ) - Please choose one

-------------------is included to remind the reader to check for additional pages of information.

► Copy of notation

► Enclosure

► Subject line

► Attention line

Enclosure(s)

An enclosure or attachment notation is included to remind the reader to check for additional pages of

information. The enclosure is typed single or double space below the reference initials.

Question No: 2 ( Marks: 1 ) - Please choose one

Letters, pamphlets, annual reports, interviews are part of ---------------- communication.

► external communication

► internal communication

► written communication

► verbal communication

Ways of External Communication

• Letters, pamphlets, annual reports, interviews with the news media, etc.

Question No: 3 ( Marks: 1 ) - Please choose one

It describes the condition of a commodity in the market on a certain date for a specific period.

► Letter report

► A market report

► Progress report

► Periodic report

Question No: 4 ( Marks: 1 ) - Please choose one

Which writing style characterizes memos?

► Informal page 113

► Formal

► Impersonal tone

► Neutral

Informal writing style characterizes the memos

Question No: 5 ( Marks: 1 ) - Please choose one

--------------- is a group of people who are appointed to solve a specific problem.

► A standing committee

► A committee

► A task force page 117

► A help desk

Question No: 6 ( Marks: 1 ) - Please choose one

In which type of resume, the work-experience section dominates after name, address and objective.

► The Chronological Resume

► The Functional Resume

► The Combination Resume

► Job oriented Resume

The Chronological Resume

In a chronological resume, the work-experience section dominates, immediately after the name and address

and the objective.

Question No: 7 ( Marks: 1 ) - Please choose one

In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:

► Iinitiator

► Both parties

► One party page 186

► Second party

Question No: 8 ( Marks: 1 ) - Please choose one

BATNA stands for :

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement page 191

► Best approach to a narrative agreement

Question No: 9 ( Marks: 1 ) - Please choose one

While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:

► Preparing the Proposal page 195

► Writing the Research Paper

► Making an outline

► Thinking about It

Question No: 10 ( Marks: 1 ) - Please choose one

The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?

Writing

► Memorization

► Reading

► Extemporaneous

► Writing

Question No: 11 ( Marks: 1 ) - Please choose one

It is saying what you want to say in the fewest possible words without sacrificing the other qualities. In it, the message is complete without being wordy. It increases emphasis in the message.

Match this statement with one of the following principles of communication:

► Conciseness

► Courtesy

► Consideration

► Completeness

Question No: 12 ( Marks: 1 ) - Please choose one

Fisher and Ury (1991) developed a concept known as :

► Principled bargaining page 190

► Negotiation

► Communication

► No communication

Question No: 13 ( Marks: 1 ) - Please choose one

Collection letters are usually written in:

► Line

► Series

► Serial

► Steps

Question No: 14 ( Marks: 1 ) - Please choose one

The form of communication used most of the time for written messages to persons inside your organization is called:

► Memorandom

► Business letter

► Pamphlet

► Adjustment letter

Question No: 15 ( Marks: 1 ) - Please choose one

Making feedback more useful which aspect is the most important from the followings:

► Planning how and when to accept it.

► Being receptive to your audience’s responses.

► Encouraging frankness.

► Using it to improve communication.

Question No: 16 ( Marks: 1 ) - Please choose one

In which letter, you need to start by capturing the reader’s attention and interest.

► Unsolicited page 161

► Formal

► Informal

► Solicited

In an unsolicited letter, you need to start by capturing the reader’s attention and

interest.Aida

Question No: 17 ( Marks: 1 ) - Please choose one

There are ------------- types of job letters

► two

► three

► four

► five

T wo Types of Job Letters

Solicited application letter is in response to an announced job opening – you’ll usually know what

qualifications the organization is seeking. You’ll also have more competition because hundreds of other job

seekers will have seen the listing and may be sending applications too.

Question No: 18 ( Marks: 1 ) - Please choose one

Which thing does reveal something about a candidate’s personality and professionalism during an interview?

► Style of talking

► Manners

► Physical appearance

► Eye contact

pAGE 171

Physical appearance is important because clothing and grooming reveal something about a

candidate’s personality and professionalism

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following is a part of informal communication?

► Memo

► Letter

► Faxes

► Casual Communication among employees

Informal Internal Communication

• Every organization has an informal communication network – a grapevine – that supplements

official channel. It is important source of information. It is casual conversation of an organization

Question No: 20 ( Marks: 1 ) - Please choose one

In a claim letter, the initial statement should contain:

► good news

► bad news

► mixed news

► ambiguous